Bilingual Field Nurse Case Manager

Position Overview

The Field Nurse Case Manager (FCM) is responsible for implementing, managing, and executing a program within the Patient Support Program(s). The FCM optimizes and accelerates positive patient and program outcomes, supporting cross-functional teams. Acting as the Single Point of Contact (SPOC) for patients, HCPs, and extended health care teams, the FCM manages daily program activities, supports Health Care Professionals (HCPs) and other stakeholders in the field, and manages patient dossiers while monitoring metrics and KPIs. Please note that this is a one-year contract with possibility of extension.

Key Responsibilities

• Assist the PSP Lead in clinic and remote management, document coordination, and navigation services related to a program within the PSP Program operations.
• Provide bilingual support (French/English) for patients and HCPs.
• Monitor and report KPIs, offering insights for continuous improvement.
• Assist clinic and patient requests with referral paperwork coordination and navigation insurance coverage.
• Offer in-clinic support and follow-ups.
• Maintain accurate and comprehensive patient records while providing effective communication to support and address treatment journey concerns.
• Monitor patient progress and regularly update the healthcare team.
• Ensure ethical interactions and compliance with relevant institutional and provincial regulations.
• Participate in audits to maintain high standards of PSP operations.
• Provide feedback to our client based on field observations and customer feedback regarding service quality, training, and other important areas.
• Collaborate with Calian associates as per guidance and guidelines.
• Attend training as required.
• Develop and implement program tactics and innovative solutions in collaboration with cross-functional teams, including CRM and reporting optimization.
• Assist field and medical teams in efficiently managing HCP requests.

Competencies

• Patient Support Program experience, ideally in Cardiology or Internal Medicine
• Knowledge of the Canadian, national, and provincial health care systems and environment.
• Customer service experience, ideally at call center level.
• Experience in clinic or hospital settings is an asset.

Qualifications

• College or university degree.
• Nursing License, in good standing, with appropriate provincial standards.
• English and French bilingualism
• 3-4 years years' experience working in the pharmaceutical, biopharmaceutical, or health care industry.
• Patient Support Program experience is an asset.

Travel Requirements

Must be able to travel up to 30% of time, including weekend or overnight. This may extend working hours to support operational and travel requirements.

Compensation

Salary: $80,000 - $83,000/year, paid vacation, personal days and family benefits plan available.

Vacancy: 1 available position