Bilingual Senior Officer, Operations

About CMHC

The work you do and the work we do together matters. We come to work every day with a common purpose: to contribute to a well-functioning housing system.

At CMHC, we hold ourselves accountable for our results and support our colleagues in their achievements. We thrive on collaboration, connecting across CMHC and involving the right people to get our work done. Our leadership style is guided by trust, where our leaders favour an adaptive approach based on the needs of their teams.

Join us and be part of a team that's committed to making a real difference and be part of something meaningful.

What's in it for you

• Annual Paid vacation.
• Annual individual performance incentive.
• Defined benefit pension plan.
• Comprehensive group insurance plan to support your well-being from day one.
• Support towards your personal and professional growth with training, mentorship and more.
• An inclusive workplace culture and environment.

About the role

Join the Multi-Unit Insurance Servicing (MUIS) team, in the Bilingual Senior Officer, Operations position.

The MUIS team supports Approved Lenders throughout the life of insured multi-unit mortgage loans by administering servicing requests, covenant changes, borrower structure updates, and other post-funding matters. In this role, you will review and analyze servicing requests, assess risk, provide recommendations, and work closely with lenders and internal partners to ensure timely and consistent service delivery.

This position offers an opportunity to develop expertise in mortgage loan insurance servicing while contributing to CMHC's commitment to supporting a stable and sustainable housing system.

What you'll do

• Review, analyze and process servicing requests related to insured multi-unit mortgage loans, identify risks and issues, and provide recommendations in accordance with CMHC policies and insurance requirements.
• Analyze borrower, property, and financial information to support recommendations and decision-making.
• Communicate with lenders to obtain additional information, clarify requirements, and provide guidance on servicing processes.
• Prepare recommendations and escalate more complex issues to management, as required.
• Maintain accurate documentation and records to support decisions and ensure file completeness.
• Respond to lender inquiries in a professional, timely, and client-focused manner.
• Collaborate with colleagues and business partners to support the delivery of consistent and efficient service.
• Identify opportunities to improve processes and contribute to team initiatives.

What you should have

• An undergraduate degree in commerce, business administration, finance, real estate, property management, or a related field. An equivalent combination of education, training, and relevant experience will also be considered.
• A minimum of three years of experience in multi-unit servicing, underwriting, or administration. An equivalent combination of education, training, and relevant experience will also be considered.
• Strong analytical, decision-making, and problem-solving skills.
• The ability to review and interpret financial statements and supporting documentation related to multi-unit housing projects.
• Strong organizational skills and the ability to manage multiple priorities.
• Strong client service orientation and relationship-management skills.
• The ability to exercise sound judgment and recognize when issues require escalation.
• Strong oral and written communication skills in both official languages (French and English).

It would be great if you also had

• An experience in multi-unit residential mortgage loan insurance, servicing, or financing.
• Knowledge of CMHC mortgage insurance products.
• A successful completion of a professional association designation would be considered an asset.

Position Details

Job Requisition ID: 12486

Position Status: Permanent Full Time

Position Type: Hybrid

Office Location: Ottawa (ON); Montreal (QC); Toronto (ON)

Travel Requirement: Limited

Security Requirement: Reliability Status

Posting closing date: Note, the competition will remain active until filled.

Our commitment to diversity, equity, and inclusion

We're committed to employment equity and encourage women, Indigenous Peoples, persons with disabilities, veterans and persons of all races, ethnicities, religions, abilities, sexual orientations, and gender identities and expressions to apply. We also welcome applications from non-Canadians who are eligible to work in Canada.

CMHC is an inclusive workplace where diversity of thought – and of people – are recognized, valued, and considered essential to achieving our mission.