Service Representative I (Part-time)

Job Summary

The Recreation, Cultural and Facility Services department is responsible for building a healthy, inclusive and vibrant City, as well as ensuring that communities, residents and visitors have access to the recreation and cultural places, programs, events and services that allow them to experience all the benefits the City has to offer, and overseeing Buildings and Facilities Management for improved service delivery integration, ensuring the best possible client experience in City facilities.

You are responsible for providing support to the assigned Recreation Facility or Arts Centre with programs such as day camps and swimming lessons. You are assigned responsibilities including cash handling, customer service, programme information/registration, program support and general administrative tasks.

Position Details

Requisition ID: 23108

Department: Rec, Cultural & Facility Services Dept.

Service: Community Rec, Culture & Sport Services

Positions: 1 or more Part-time Continuous Positions – up to 24 hours per week

Location: Various locations

City: Ottawa, ON

Shifts: Days, Evenings, Weekends

Salary: $18.247 - $18.623 per hour (2024 rates of pay)

Affiliation: CUPE 503 PT - RC & Aquatics/CUPE 503 PT Rec

Application Close: 06/06/2027

Education and Experience

• Completion of Grade 10
• Less than 3 months of experience working with the public

Certifications and Licences

• Current Standard First Aid certificate
• Current CPR - 2-rescuer certificate
• Current AED Operator certificate
• AODA Customer Service/IASR Training

Knowledge

• Demonstrated knowledge of computers, software applications and an ability to develop an understanding of corporate computerized registration booking software application required.
• General office and administrative procedures.
• Word processing skills.
• Develops a working knowledge of the Department's facilities and programmes in order to make appropriate referrals to other sites as required.
• Knowledge of corporate computer software is an asset.

Competencies, Skills and Abilities

• Displays initiative, reliability and flexibility.
• Good communication and interpersonal skills.

What You Need to Know

Police Record Check: The successful candidate will be required to complete a Criminal Records and Judicial Matters Check (Level 2) with the Police Services detachment in their jurisdiction to the City of Ottawa's satisfaction.

Accessibility and Accommodation: The City of Ottawa provides accommodation to applicants during all parts of the hiring process, upon request. If contacted to proceed to the selection process, please advise us if you require any accommodation. Accessible formats and communication supports are available upon request. Please contact the Employee Service Centre at 613-580-2424 extension 12211 or via email at esc-cse@ottawa.ca.

Equity Statement: The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions. Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.