Ottawa/Gatineau Jobs

Customer service jobs in Ottawa

This is the category where bilingualism converts to money most directly in this region. A contact centre serving the whole country has to answer in French, and the pool of people who can is limited.

Bilingualism carries a premium

Several employers post a separate rate for bilingual roles, or a premium on top of the base rate. It is one of the few places on the market where the gap is written in the ad rather than negotiated.

Assessment is almost always a short phone exchange in both languages, often at the screening stage.

"Remote" deserves a question

Many contact centre roles are advertised as remote but stay tied to a regional office for training, assessments or mandatory days. Ask how many days on site and how often.

Check the home requirements too: several employers require a wired connection and a closed room, at your expense.

An underrated way in

Customer service contracts attached to government programs require reliability status. Getting it this way opens doors well beyond the contact centre.

Evening and weekend schedules are the norm rather than the exception; daytime shifts are earned through seniority.

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